Legal

Refund Policy

Last updated: May 25, 2026
Effective: May 25, 2026

1. Summary

We want you to feel good about working with us. Here's the short version of how refunds work at BrickWeb Studio:

  • Free mockups stay free. Your decision to proceed happens after you've seen a full working preview. If you don't like it, you owe us nothing.
  • All sales final once you click "Make this site real." Payment triggers domain registration and build work immediately — the launch fee covers labor and hard costs we begin spending on your behalf the moment you pay.
  • 24-hour courtesy window. If you change your mind within 24 hours of payment AND we have not yet registered your domain or started build work, we'll process a courtesy refund minus any non-refundable payment-processing fees actually incurred.
  • Annual Care renewals can be cancelled anytime. Cancelling the yearly $99 renewal stops future charges but does not refund the launch fee or any prior annual renewal already paid.
  • Post-delivery bug warranty. We fix any defects in the delivered site for thirty (30) days at no charge.

This Policy is part of our Terms of Service. If anything below conflicts with a signed Order, the Order controls.

2. Free mockups

Before any payment, we'll build a no-cost mockup of a proposed website for your business. The mockup is genuinely free — there's nothing to refund because nothing was charged.

What we ask in return

The mockup is offered for your evaluation of our work. You may:

  • View and share the mockup with anyone helping you decide (partners, family, accountants, etc.)
  • Decline to proceed at any time, with no obligation

You may not:

  • Use the mockup as a live website for your business without engaging us
  • Copy the design and have it built by a third party
  • Resell, white-label, or pass the mockup off as your own work
  • Submit a mockup request under a false business identity, or for a business you don't own or represent

If we determine in good faith that you have used a mockup in any of the prohibited ways above, we may invoice you a flat fee of $199 for the design work performed. This is a liquidated-damages provision reflecting the reasonable estimate of our cost; it is not a penalty.

3. Launch fee refunds

Your launch fee ($499 standard) is non-refundable once we begin work, which we typically do within 24 hours of receiving your payment. This policy exists because of how our model works:

  • The free mockup is the trial. You see the actual site we'll build before you pay a dollar. Nothing about the deliverable is a surprise after payment.
  • Once you pay, we immediately register your chosen domain (a hard, non-recoverable cost we pay to the registrar on your behalf) and begin building the production version of your site.
  • Custom design and development work cannot be returned. Once we've spent the hours, those hours are gone.

24-hour courtesy window

If you change your mind within 24 hours of payment AND we confirm that we have not yet registered your domain or started build work, we will process a courtesy refund equal to your launch fee, less any non-refundable payment-processing fees actually incurred (typically 2.9% + $0.30 for credit-card payments). To request this, contact us within the 24-hour window per § 5 below.

After the 24-hour window, or after we've begun work — whichever happens first — the launch fee is final and non-refundable.

Annual Care subscription

The yearly Annual Care subscription ($99/yr after year one) can be cancelled at any time from your Lemonsqueezy customer portal, which stops all future billing. Cancellation does not refund the launch fee, the current year of Annual Care if already paid, or any past year previously paid.

What cancellation means for your domain. Annual Care includes your domain registration and renewal each year. If you cancel, we stop renewing your domain on your behalf. Before your domain's next renewal date, you have two options:

  1. Renew through us — re-subscribe to Annual Care and we continue handling the domain renewal, hosting, security updates, and small content edits as before.
  2. Transfer the domain to your own account — we'll move the domain to a registrar account you designate in your name (or your business's name), at which point renewal becomes your responsibility going forward. See Terms § 5 for the transfer mechanics. No exit fee.

If you do neither before the renewal date, your domain will lapse and your site will go offline — see Terms § 5, "Lapsed payment". We'll send reminders, but the final responsibility is yours.

Either way, the site, content, and design files remain yours — never held hostage to a missed payment.

Payment-processing fees

Payment-processing fees charged by Lemonsqueezy, Stripe, your card network, or your bank are non-refundable to us when we refund you. We deduct only the actual amount of those fees from a courtesy refund, never a markup.

Currency

Refunds are issued in U.S. dollars to the original payment method. Any exchange-rate movements between original payment and refund are at your bank's terms, not ours.

4. Post-delivery warranty (instead of refunds)

For thirty (30) days after final delivery, we'll fix any defect that prevents the site from materially conforming to the design you approved. There is no charge for this work. This warranty does not apply to:

  • Changes you or any third party make to the deliverables after delivery
  • Issues caused by third-party platforms, integrations, plugins, or services outside our control
  • Failures of your domain registrar, your DNS, your email provider, or your chosen hosting provider
  • Compatibility problems caused by browser or operating-system updates released after delivery
  • Feature additions, content changes, redesigns, or other requests beyond the originally approved design

This warranty is your exclusive remedy after delivery and is provided in lieu of a refund. Additional work outside this warranty is available at our then-current rates and requires a written change order.

5. How to request a refund

To request a refund, email us at hello@brickwebstudio.com with the following:

  • Your business name and the email address you used to pay
  • The date of payment and the amount
  • A short description of why you're requesting a refund

We respond to refund requests within three (3) business days. Approved refunds are issued to the original payment method within ten (10) business days. Your bank may take an additional few days to post the credit.

If we deny a refund request and you disagree, you may escalate the matter under the dispute-resolution procedure in our Terms of Service § 17.

6. Chargebacks

If you have a billing concern, please contact us first at hello@brickwebstudio.com so we can try to resolve it directly. Almost every dispute can be settled in a single email.

Initiating a chargeback or payment dispute before contacting us is a material breach of our Terms of Service. In that event:

  • We may charge an administrative fee of $75 per disputed transaction to cover the costs imposed on us by the card network
  • We may suspend ongoing work and withhold deliverable files pending resolution
  • We may recover any successfully disputed amount, plus the administrative fee, as a debt owed

None of the foregoing waives or limits any consumer right you have under the Fair Credit Billing Act, the Electronic Fund Transfer Act, or other applicable law.

7. Exceptions and special situations

Termination by BrickWeb for cause

If we terminate the engagement because you have violated our Acceptable Use Policy (Terms § 10), made a material misrepresentation, or otherwise materially breached our Terms, fees paid are forfeited and not refundable.

Termination by BrickWeb without cause

If we terminate the engagement without cause attributable to you, we will refund the unearned portion of any prepaid fees, prorated to the work actually performed up to the date of termination.

Force majeure cancellation

If a force-majeure event (Terms § 15) continues for more than sixty (60) consecutive days and either party terminates the engagement, you will pay only for work actually performed up to the termination date and we will refund the unearned portion of any prepaid fees.

Domain renewals

Your domain registration and renewal are part of your active Annual Care subscription. If Annual Care is active, we register and renew the domain on your behalf on its own registrar account. If Annual Care is cancelled, see § 3 above — you can either re-subscribe so we continue renewing, or request a transfer to your own registrar account. If you do neither before the renewal date, the domain will lapse.

Pause or abandonment

If you do not respond to a request for feedback, information, or approval for more than thirty (30) calendar days, your project is deemed complete and final (Terms § 6). No refunds apply to paused or abandoned projects. We may invoice any unpaid balance and treat the deliverables as accepted in their then-current state.

8. Contact

BrickWeb Studio is a trade name of SignCrunch Inc., a Georgia corporation. © 2026 SignCrunch Inc. All rights reserved.